About this video
When you hear of the 3CRC tactics, what is the first thing that comes to your mind? Complaint management will not be so difficult following the five simple steps of the 3CRC tactics.
CREDITS: 3CRC atingi eAcademy for Tourism and Hospitality. An eLearning project by Germany’s Ministry of Development and Economic Cooperation (BMZ) implemented by Germany’s development agency Gesellschaft für Internationale Zusammenarbeit (GIZ). Open Badges as stackable competency-based micro-certifications. GIZ Project Leader: Andreas Hofmann Production company: TYPE-C productions Producer: Sara Yang Creative Director: Cyril Eberle Copywriter: James Roberts Animation Studio: Anchor Illustration: Chan Xin Yu , Ting Yi Le Animation: Chan Xin Yu, Lydia Fransisca, Josephine Kok Voice Over: Aika Zabala Sound Design: Larry Lim (2021)